Frequently Asked Questions

Everything you need to know about your CHARCOAL experience.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.

What payment methods do you accept?

CHARCOAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.

Are your materials sustainably sourced?

We are committed to ethical fashion. Our collections utilize organic cotton, recycled polyester, and eco-friendly dyes to ensure a premium feel with a lower environmental impact.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.