Returns & Exchanges

At CHARCOAL, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Ensure items are in their original, unworn condition with all tags attached, then securely pack them in the original shipping box or bag.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking receipt; we will notify you once your refund or exchange is processed.